Privacy Policy

Windows & Solutions Limited (“we”, “us”, “our”) is a company registered in England & Wales (Company No. 13066855), with its trading address at 7 Reading Close, Manchester, M11 1PF. We are the data controller for the personal information collected through this website and during the course of our services.

• Identity & contact details (name, email, phone, project location/postcode).
• Enquiry details you submit through our contact form, WhatsApp, or by email.
• Photographs you upload (e.g. for AI-assisted survey & design tools).
• Technical data (IP address, browser, device) collected automatically by our hosting platform for security and analytics.

• Contract / pre-contract: to respond to quote requests, arrange surveys, deliver installations and after-sales support.
• Legitimate interests: to operate, secure, and improve the website and our services.
• Legal obligation: to maintain accounting records and comply with consumer-protection law.
• Consent: for any optional marketing communications you opt in to (you may withdraw consent at any time).

We do not sell your data. We share it only with trusted processors that help us run the service (hosting, email delivery, payment, WhatsApp Business messaging) and only to the extent necessary. All processors operate under appropriate data-processing agreements.

Quote enquiries are retained for up to 24 months. Project & invoice records are retained for 7 years in line with HMRC requirements. Photographs uploaded for AI design tools are retained for as long as your project is active and then anonymised or deleted.

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion (subject to legal retention rules).
• Restriction & objection — to certain types of processing.
• Portability — receive your data in a machine-readable format.
• Withdraw consent — at any time for consent-based processing.

To exercise any right, contact us at info@windowsandsolutions.com. You may also lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

We use a small number of essential cookies to keep the site functional and a privacy-friendly analytics cookie to understand aggregate usage. No advertising trackers are used.

Questions about this policy? Email info@windowsandsolutions.com or call 07770 874032.